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Excellence is about doing your best… And every day, we are reminded of how important it is to strive for excellence, be it in life or at work. By nurturing a culture of excellence within your organisations, you open the path to success.

In order to be excellent, organisations can’t focus their efforts in just one area. They have to optimise the use and effectiveness of all of their resources within the overall organisation. Every day new opportunities, new processes or new tools & techniques appear, supporting the organisation’s development:

The Balanced Score Card (BSC) provides a framework for monitoring KPIs, ISO9001 secures a robust Quality Management System, ISO26000 provides guidance for Corporate Social Responsibility (CSR), Lean helps eliminate waste and streamline processes… But how effectively do these different approaches fit together?  Wouldn’t it be great to have one tool to help ensure the components of our Management System are working together to optimise performance?

The EFQM Excellence Model provides a holistic tool for assessing how effective you are in developing and delivering a stakeholder focused strategy. The 4 result areas focus on what’s important to the 4 key stakeholder groups (Business, Customer, People, Society).

The Model provides a framework for understanding which levers we need to pull in order to achieve the results we want.  It helps us understand the role each part of our organisation needs to play in effectively implementing our strategy; whether that’s in an SME, a school or a global company.
And because what is considered excellent today will only be considered as adequate tomorrow, there is a continual improvement loop, feeding back the learning from the results achieved and using creativity and innovation to drive increased value for all the stakeholders.

Over the past 25 years, the EFQM has also guided many organisations, from both the public and private sectors, to improve productivity and efficiency and to develop their human capital. I am grateful to EFQM for its excellent work, supporting the European strategy for growth and jobs.
José Manuel Barroso, President, European Commission (2004-2014)

Introduced by forewords of two Presidents of the European Commission as well as the EFQM Board, this publication gathers a broad spectrum of testimonies from organisations at different stages of their excellence journey. We hope they will inspire you in your quest for sustainable excellence.


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