THE EFQM EXCELLENCE MODEL
“All European organisations, both in the public and private sectors, are facing new challenges. The increasing pressure to compete on a global stage with limited resources means we all have to work together to secure our future prosperity, and that of generations to come. The EFQM Excellence Model provides a framework that encourages the cooperation, collaboration and innovation that we will need to ensure this goal is achieved.”
Herman van Rompuy, President of the European Council
Whilst there are numerous management tools and techniques commonly used, the EFQM Excellence Model provides an holistic view of the organisation and it can be used to determine how these different methods fit together and complement each other. The Model can therefore be used in conjunction with any number of these tools, based on the needs and function of the organisation, as an overarching framework for developing sustainable excellence.
Excellent organisations achieve and sustain outstanding levels of performance that meet or exceed the expectations of all their stakeholders. The EFQM Excellence Model allows people to understand the cause and effect relationships between what their organisation does and the Results it achieves.
All organisations strive to be successful, some fail, some achieve periods of success but ultimately fade from view, and a few achieve sustainable success, gaining deserved respect and admiration. The EFQM Foundation was formed to recognise and promote sustainable success and to provide guidance to those seeking to achieve it.
This is realised through a set of three integrated components which comprise the EFQM Excellence Model :
- The Fundamental Concepts of Excellence
- The Model Criteria
- The RADAR Logic
Excellence is about doing your best... And every day, we are reminded of how important it is to strive for excellence, be it in life or at work. By nurturing a culture of excellence within your organi.
THE NEED FOR A MODEL
Who does the organisation work for?The traditional view is the shareholders, or owners or 'political masters' are the ones we're working for. If you'd asked any CEO 20 years ago, that's the answer you.
The beauty of the Model is that it can be applied to any organisation, regardless of size, sector or maturity. It is non-prescriptive and it takes into account a number of different concepts. I
Adding Value for Customers, Creating a Sustainable Future, Managing with Agility,
The RADAR logic is a dynamic assessment framework and powerful management tool that provides a structured approach to questioning the performance of an organisation. At the highest level, RADAR logic states that an organisation needs to: